Helicopter Cruising in Japan

FAQ

Can I change my reservation?

Policy on Customer-Initiated Schedule Changes as below.
Changes to the travel schedule can be made up to 4 days before the planned travel date without any fees (limited to one time only).
Changes made 3 days before the planned travel date or later will incur fees according to our cancellation policy.
If you wish to make a change, please contact us via LINE or Contact form.
When doing so, please provide your full name and the date of your reservation.

What do I need to do on the day of the flight?

①Please check your e-mail before you depart. * An email will be sent to you if the flight is cancelled due to weather trouble.
② Please arrive at the meeting place exactly at the allocated time. (If you arrive too early, there may be a long waiting time .)
③ Our staff will greet you and explain safety precautions prior to boarding the aircraft.
④ We will direct you to enter the aircraft at the scheduled time. (There is a possibility that boarding may take place earlier than the scheduled time.)
⑤After you have enjoyed your flight, a commemorative photo will be taken before dismissal.

What happens in case of bad weather?

If the flight is canceled due to bad weather on the day, we will reschedule or refund your flight..
*Please be assured that there will be no cancellation fee in the case of cancellation.
However, please also note that are certian plans/reservations where this condition does not apply.

Are the reservations private?

All of our sightseeing plans offer private reservations.
There are no additional crew members besides the pilot, so please enjoy a private space with your loved ones. (Some exceptions apply, such as shared transfer plans).

Can I bring a flower bouquet that I purchased myself onboard the flight?

Due to the risk of delivery accidents, damage, or loss, we do not accept bouquets to store in preparation for the trip.
It is possible for passengers to bring their own bouquets onboard the flight, but there is no space to hide the bouquet, so you will be required to carry it on your lap during the flight.

Is an Insurance cover included? If so, whats included in the cover?

The insurance included is the "Third-Party and Passenger Comprehensive Liability Insurance."
This insurance covers legal liability for damages in the event of harm caused to third parties or passengers outside the aircraft, damage caused to the baggage of passengers or property of third parties outside the aircraft resulting from the ownership, use, or management of the contracted aircraft

What time will you know if the flight is available or not?

The final decision on whether or not the flight will go ahead is made at the following times.
*Only in the event of cancellation will you be notified by email.
For meeting times between 9:00~12:00 am：The final decision is made around 6:00 pm on the day before the flight.
For meeting times after 12:30 p.m.： The final decision is made around 10:00 am on the day of flight.
For meeting times after 4:30 pm: The decision is made around 3:00 pm on the day of flight
For more information on the judgement criteria, please click here.

What should I do if I am late?

Please call us immediately (using the contact number listed in the email you receive on the day).
We will take reservations with other customers into consideration and adjust your schedule.
To account for the adjustments to the schedule, flight times may be shortened or cancelled. Refunds or cost differences will not be offered in such instances.

Is there a weight limit for passengers?

The weight limit is up to 120kg per seat, and the total weight for all passengers is generally 210kg for a 3-seater aircraft and 330kg for a 5-seater aircraft.
There are exceptions such as long courses, so please note that there may be cases where we refuse service depending on the situation.

I would like to request a receipt

Please send us a request on LINE or by contact form with your address and proviso request.
We will send you a PDF of the receipt to the e-mail address you send us.

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